WE DO HAVE A RETURN POLICY, with a few exceptions, Exception 1- Pallet sales are always sales final. Buying pallets is always risky in all areas of liquidations. We will do our best to remove some of that risk prior to even selling the pallet, and even after the sale, when loading it. It's our goal to watch the process, and it is common practice we may throw some extra items on for you no charge. Again, we want your business and will do all we can to see you are happy with it. When we bid at auctions, or buy from direct vendors, we assume that risk as well, as we understand the return items risks. some items will be broken or defective. AGAIN, ALL PALLET SALES HAVE A NO RETURN POLICY. WE WILL WORK WITH OUR CUSTOMER IN SOME CASES. AS A GENERAL RULE, PICK YOUR PALLETS WISELY, ASK QUIESTIONS, NEGOTIATE. We will always be honest. Don't know how many customers I have told, "QUOTE" This pallet is not worth more than said dollar amount. And sold it to them for that. It is how we intend to always do business. Our experience is a percentage of return items are non-sellable items. broken or defective, AT APROX 5% to 15%. At the very least we do our best to get those items off the floor to sell, they get donated or thrown out. Our experience also tells us, that even if an item is tagged Broken or damaged, once into it looking at it, that item has NEVER even been out of the box. The customer just didn't know what else to tell customer service why they returned it. Uh, it's broken is the best they had at the time. sometimes we miss a few by passing quality checks, In a hurry to get restocked etc. for that we have this return policy. You buy an item, check it before you leave, and get it home and it no longer works. That item will be replaced. That is the policy, simple, easy. and also, not seen in this industry much. we plan to be different. period. OPEN BOX POLICY, as we are getting more and more items in, we are finding more opened boxes. A good bunch of these items are from customers opening the box, and then deciding they want something else, Maybe the upgraded model. So, we are now having to implement a new policy. Once you have picked an item and opened it, Which I do want my customers to do and make sure it is not broken in any way, and all the parts are in order. unless there are some issues, cracked, broken, or obvious signs of use. That item is now the customer's item. If the issues listed are the question, we will surely replace that item with a like or better item. No questions ask. We have to implement this policy for the simple reason, after we dispose of any issue item, we then have a lot of opened boxes with never used items, that then becomes in question by anyone who picks it again after we reseal and restock it. the broken or even slightly used get donated or thrown out completely. We do our best to check any open box items for the listed defects and some slip by. Please check the item before you leave. if by chance it does not work when you get it home, reach out to us, let us know, we will be happy to work with everyone on a case-by-case basis. We understand. as the one where the buck stops, I want every customer to be happy they came to us. ANY return policy is very rare in the liquidation industry. We are doing what we can to change the ZERO returns policy by actually having one. We want your business in the future. So, Bullhead Liquidators will do their part in this change. If ever there is an issue and have spoken to someone that did not feel resolved that issue. Please, reach out directly to me, through the direct chat bot on this site or the social media response bots, they all have the direct connect chat option to send messages directly to myself or soon a manager. I am happy to speak to all my customers. If you have some item, you can't find elsewhere or with us. Let me know. I will do my best to get it for you.
to each and every one of my neighbors and friends. A special - Thank You Trace
